Face ID stopped working — often after a drop or a screen replacement elsewhere? Repair your iPhone 15 Plus Face ID: we repair the TrueDepth camera system, the sensor array behind Face ID, so your device unlocks with your face again. A specialist repair most phone shops cannot offer.
Common faults we repair include:
- “Unable to activate Face ID on this iPhone” message
- Face ID failing after a drop or screen repair
- Face ID intermittent or very slow to recognise you
This repair uses parts ordered specially for your exact model — typically 1–7 days. We will confirm timing when you book.
Repair information
- Suitable for the iPhone 15 Plus
- Quality replacement TrueDepth camera part, professionally fitted
- Fully tested before return
- 12-month warranty on parts & labour
- Walk in, or use our postal repair service
Distex provides iPhone 15 Plus Face ID repairs for customers across Thurcroft, Rotherham, Sheffield and the wider South Yorkshire area — visit us at 26 Woodhouse Green, Thurcroft, Rotherham, S66 9AQ, or post your device to us from anywhere in the UK.
Frequently asked questions
How long will my repair take?
Most repairs are completed in store within 1 to 4 hours, depending on parts availability. If a part needs ordering we will tell you when you book in.
Do I need an appointment?
No appointment needed. Walk in to our store, or post your device to us and we will return it once repaired.
Can I send my device by post?
Yes. Check out online and post your device to us. As soon as it is repaired we send it straight back.
Is my repair guaranteed?
Every repair comes with a 12 month warranty.
Will I lose my data?
We do not access or wipe your data to carry out a repair. We still recommend backing up beforehand as a sensible precaution.
How can I pay?
In store we take cash, card, bank transfer or Klarna. Online orders are paid securely by card or Klarna at checkout.
Is the price shown the final price?
The price shown is a guide for the most common repair on this model. Part costs can change, particularly on newer and Samsung devices, so we will always confirm the exact price with you before any work begins. There is never any obligation to go ahead.
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